OUR PRIVACY POLICY


Last updated: 21 September 2019

This privacy policy outlines how we at Conjecture Data Solutions (ABN 79 628 757 415) collect, hold, use, and disclose your personal information, in accordance with The Privacy Act 1988. We will update this privacy policy on our website should our information practices change.

Overview

We collect, hold, use and disclose personal and/or organisational information in order to provide you with our products and services. This may include but is not limited to your name and email address, your contact number, and the name and location of your company, business, or organisation for which you request a trial or perpetual license or monthly subscription for our software. Depending on the product or service provided, this may also include your IP address and data that you upload to our website. We may also collect billing and payment information for the purpose of payment for products and services provided.

Currently by products we refer to our software product, Conjecture System Identification, and by services we refer to the accompanying services for this product, such as user support, advice, and consulting. The software product may be provided as a desktop application or an internet-based application (also referred to as the Portal).

Collection of personal and/or organisational information

The main way we collect this information when you give it to us at our request. This may occur when you request a trial or perpetual licence for our desktop software, when you subscribe to or upload data to the Portal, when you contact us for information, user support, advice or consulting regarding our products and services, or when we visit you to provide a service or a demonstration of our products and services. We only collect the information that we need in order to carry out these activities. In order to ensure the quality of our service to you, we require that you provide real name, organisation, and contact information in your dealings with us.

In rare cases, we might collect personal information indirectly. These include following up on unpaid invoices, dealing with insurance or liability claims, and other legal matters. We will always comply with the Privacy Act in such cases.

Collection of proprietary data and software outputs

The desktop version of Conjecture System Identification must be installed on your workstation for use. We do not collect any proprietary data (such as your industrial plant data) or software outputs (such as model results) through your use of the desktop software.

The Portal version of Conjecture System Identification allows you to use the software over the internet, with no installation required to a workstation. We collect and store data that you upload to the Portal (including any data regarded as proprietary to your organisation), in order to test and improve the algorithms in our products, and to enable us to provide user support should you request it. We also collect your IP address and the date and time of your data upload to identify patterns of frequency and location among our users, and to enable us to easily identify your dataset should you request user support.

Collection of sensitive personal and/or organisational information

We do not normally need to collect any sensitive personal or organisational information. However, we may make relevant notes in certain cases, if it affects the way we provide a product or service to you, or if you give us information that requires us to make accommodations or changes to the way we provide our products and services.

Use of session storage and recording of web traffic

We use session storage functions on our Portal to store data relating to your user session, which allows the listing of the models you have built on a single dataset during your use of the Portal. This enables you to easily compare and save your model results. All session data is deleted once you close the browser tab on which you accessed the Portal.

Our website supplier (web hosting company) may have tools to record web traffic, such as IP addresses, and this is covered by their own privacy policies. For further detail, please contact us directly.

Use of third party websites

We embed our user training videos on our website from our YouTube channel, Conjecture Data Solutions. You can access these videos from our website or from our YouTube channel. Your use of these videos is governed by YouTube’s privacy policies and terms of use.

Disclosure of personal and/or organisational information

We only disclose your personal and/or organisational information to others for the direct purpose of carrying out our business activities and functions.

Sub-contractors

We may make use of sub-contractors for the purpose of providing our services. They will only be given the personal and/or organisational information necessary for carrying out their service. Typically this will include your name, address, and contact details only. We do not disclose your financial details to our sub-contractors.

Financial institutions

We only disclose your billing or financial information, such as credit card, Paypal, or bank account details, to authorised financial institutions to facilitate payment of products or services.

Disclosure of sensitive information

We only disclose your sensitive information for the purposes for which you gave it to us, to ensure we can make any necessary accommodations in providing you with our products and services, either directly or through our sub-contractors.

Overseas

With the exceptions noted above, we do not disclose your personal and/or organisational information to anyone outside Australia.

Disclosure authorised by law

With the exceptions noted above, we do not disclose any of your personal and/or organisational information, including sensitive information, to third parties except when authorised by law (e.g. court order).

Maintenance of collected information

We take all reasonable steps to ensure that the personal and/or organisational information you have supplied to us is correct and up to date. This includes promptly updating our records when you inform us of changes, and allowing you access to this information when you request it.

Storage and security of personal and/or organisational information

We take all reasonable steps to ensure the security of the personal and/or organisational information we hold, including keeping our computer and server protection up to date and physically securing any hard copies of personal information that we hold. We review our physical and IT security procedures regularly.

Accessing and correcting your personal and/or organisational information

You have the right to ask for access to, and correction of, the personal and/or organisational information that we hold about you and/or your organisation. You can do this by writing to us at admin@systemident.com. We will respond in writing as soon as possible, but no later than 30 days. To a reasonable degree, we will ask you to verify your identity before we give you access to your information or correct it.

In the unlikely case that we are unable to give you access to, or correct, your personal information, we will write to you explaining our reasons.

If we have provided incorrect information to others, we will advise them of the correction unless there is a valid reason for us not to do so.

Making a Complaint

If you are unhappy about the way we handled your personal and/or organisational information, you should first complain to us in writing at admin@systemident.com. We will respond in writing as soon as possible, but no later than 30 days.

If you are unhappy about how we handled your complaint, you can contact the Office of the Australian Information Commissioner (www.oaic.gov.au).

Contact Us

If you have any concerns about your privacy with us, you can contact:
Jeanette Anderson-Koh
Business Manager, Conjecture Data Solutions
jeanette.anderson@systemident.com